United Reviews

Unlike American Airlines, it appears that United intentionally makes it virtually impossible to use your flight credits from 2020. Their app is often glitchy and is inconsistent in how you can book flights with your credits. If you call their customer service line, you wait more than 60 min and then are given the obvious run around. Their goal: make it so confusing, difficult and frustrating so you just give up. From a goodwill standpoint, they have none; even for their top-status members. Tip: book your flight with another airline.

Hours on the phone with United Air Lines, and they continue to given conflicting information on whether France will permit my entry on June 9, 2021 with a negative COVID test and evidence of prior inoculation.

Here's the big difference flying basic economy at United vs Delta w/o a bag/carry on. With Delta, you can check in at home, even w/o a bag/carry on. The advantage is you can arrive a little later or get there when boarding.

For no good reason, United makes you check in at the air port if flying w/o bags. Of course they use the guise that they want to be sure that you are not flying w/o a carry on. This means that you have to have completed your check-in process before boarding starts and if not then you will not be getting on the flight. They are both competitively priced but one trusts you more, gives you more flexibility and time and can manage the basic economy flyer more appropriately and that would be Delta.

I stupidly booked flights from London to LAX in March 2020, trusting that I'd be able to easily re-book. Well the pandemic hit and I converted my flights to 'future flight credit'. Can I book a new flight with these? - simple answer is no - at least not via the website and the phone is useless. United customer service is non-existent.

Dustin *******@mci airport was the WORST experience I've ever had with a company. We had a group of 12 (8 in 1st class, 4 in coach), mostly women. He was a jerk from us as soon as we got to the gate. Very rude to the women ND standoffs. Keep in mind this was at 3 pm and most people had 1 drink. The guys had 2 beers "NOONE had more than 2 drinks" we shrugged it off and got on the plane... there was then an issue with a non related guest in the wrong seat " this had nothing to do with our group". They came down from the gate and that person moved. "Dustin" then told the pilots not to serve our group alcohol and came to me as the "group leader" and told me we would not be served.
Total a**dou$che

It is good airlines service under domestic airlines. I hope there service will be very good after covid

This airline is the worst possible one you could fly out of. They show no respect whatsoever for any customer. They flip out at you for the most trivial reasons, are extremely rude, very inefficient, and passengers get treated horribly in flight. They violate their own covid-19 restrictions by first saying only people 2 and up need to wear masks, and then trying to force a 1 year old to, and that 1 year old almost choked on his own vomit because he couldn't breath. The flight attendants refuse to wear masks themselves when making announcements. They then kicked everyone off the plane for no reason without refunding anyone's tickets. They discriminate against minorities and take random people into custody for "Acting Suspicious" even when no reasonable person would consider the behavior suspicious. They arrested a muslim girl for arguing with another passenger who cut her off in line. The food is horrible, the bathroom on the plane is more disgusting than other airlines I have flown with. It takes forever to take off, workers in the airport are extremely nasty and don't know how to work their security equipment. They allow the 737s to fly again even though two crashes killed over 637 people, but suffocate children with masks for a 99.97% survival virus. They take no responsibility for their unacceptable conduct. Avoid like the plaque.

The worst airline ever is the united airline customer service. Even If this airline was free, never take it. I've never seen such bad customer service like that before. They're lazy, disrespectful, careless, and so so very rude! They nearly made my daughter miss her flight even though we arrived over 2 hours early. They made not only us, but many people around us wait in line multiple times and open their bags to throw things out. Not only that, but after telling us our bag was good to go, as we were on our way to the plane, they told us our handbag will not fit and we were forced to leave the whole bag behind. If I could've canceled the whole trip to wait for another airline I would have. Worst experience. Never again.

My family and I love to travel and we book several trips each year. Unfortunately, due to the 2020 Covid19 pandemic, many of our trips were cancelled that were completely out of our control. I've booked several airlines for our trips (Delta, American Airlines, United Airlines and JetBlue). All of the airlines initially wanted to issue only a flight credit. I had to speak to a few representatives and write a letter to receive a REFUND from Delta and JetBlue. American Airlines had a "refund request" form on their website which I filled out. It was very simple and convenient and they approved of my refund request after a few days (no need to speak to an agent).

United, on the other hand, refused to budge on giving us our flight refund. United Airlines boast on their ability and capability of being the top airline, but I beg to differ. Given my experience during this pandemic with 4 airlines, I can say confidently that United Airlines ranks at the bottom of my airline experience. I will NOT be purchasing flights from United from here on out. Additionally, I will inform my friends and family of their horrible service. They are taking advantage of hard working families who has been heavily impacted financially due to the pandemic by withholding their money and denying a refund.

There are so many angry clients that there is a Facebook page called "Complaints against United Airlines". You can read the complaints and issues there from other clients as well.

DO NOT BE FOOLED by this airline boasting they are the top in airline service.
I am very disappointed by United's lack of ethics, morals and understanding of the impacts the current pandemic has on travel.

Save yourself the money, energy and peace by avoiding United Airlines!

ABSOLUTE RACISTS
Lets not all forget about the elderly passenger David Dao your nazi goons dragged and abused off of a flight ON VIDEO.
PS the whole world saw

Cancelled our flight and refused to refund our tickets. Won't be travelling with United ever again.